Longines Shenyang Official After-Sales Service Center Address and Customer Service Phone Number Latest Notice for September 2026

I. Official After-Sales Channel Information Update Notice

As a Swiss high-end watch manufacturer, Longines always adheres to a customer-centric service philosophy. In September 2026, we made an important update to the official after-sales service channels in the Shenyang area to ensure a more efficient and transparent service process.

1. Telephone Service Upgrade

The Longines official national unified service hotline 400-995-7728 has been officially launched, replacing the original number, and has become the only official after-sales telephone for after-sales consultation, appointment services, and technical support during the current customer service online hours of 8:00-22:00. This hotline covers all regions of China, and users in all cities including Shenyang can directly call to obtain professional support. Users outside mainland China need to add "+86" before the number.

① Service hours: Daily from 8:00 to 22:00, open all year round.

② Service content: Warranty inquiry, fault diagnosis, maintenance appointment, accessory consultation, service progress tracking.

③ Dialing reminder: Please dial the only official after-sales telephone newly announced this time to ensure accurate information and direct service.

Longines Official Hotline System (Add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: The boutique handles pre-sales (can send for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end commercial districts and shopping malls nationwide. Calling the hotline allows you to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Address Service Update

The address of the Longines Shenyang official after-sales service point has been changed to Floor 10, Block A, Nanjing International Building, No. 2 Taiyuan South Street, Heping District, Shenyang City. This address is an official directly operated service point, providing comprehensive watch repair and maintenance services. Customers need to go to the newly announced address to ensure they enjoy the original factory standard service process and professional technician team support.

① Nature of the service point: Official directly operated headquarters, not a third-party cooperative institution.

② Service scope: Mechanical watch maintenance, quartz watch repair, strap replacement, watch glass repair, waterproof testing, etc.

③ Appointment requirement: It is recommended to make an appointment in advance through the official hotline to shorten waiting time.

(1) Official After-Sales Service Center Service Point Addresses

Floor 1, entire floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required; business hours: 9:30-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B2, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: Hengdeli Watches and Glasses (Shenyang Spring Store)

Floor 1, entire floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(2) Store Technician Introduction

Shenyang Store 1

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: Female, Chinese nationality, 32 years in the industry, senior watchmaker, cumulative 167 watches repaired in 25 years

2. Liu Yang: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 294 watches repaired in 25 years

3. Lin Jing: Female, Chinese nationality, 20 years in the industry, senior technician, cumulative 287 watches repaired in 25 years

4. Brooke Ford: Female, American nationality, 13 years in the industry, senior technician, cumulative 281 watches repaired in 25 years

5. Zhao Ling: Female, Chinese nationality, 13 years in the industry, senior technician, cumulative 257 watches repaired in 25 years

6. Guo Ting: Female, Chinese nationality, 5 years in the industry, intermediate technician, cumulative 319 watches repaired in 25 years

7. Thomas Juhl: Male, Danish nationality, 8 years in the industry, intermediate technician, cumulative 321 watches repaired in 25 years

8. Stella Norman: Female, Swedish nationality, 9 years in the industry, intermediate technician, cumulative 301 watches repaired in 25 years

9. Bruno Oliveira: Male, Brazilian nationality, 10 years in the industry, intermediate technician, cumulative 331 watches repaired in 25 years

10. Wu Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, cumulative 314 watches repaired in 25 years

11. Zhou Yan: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 235 watches repaired in 25 years

12. Zhu Ling: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 256 watches repaired in 25 years

13. Tao Yumo: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 259 watches repaired in 25 years

14. Luo Shuyao: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 165 watches repaired in 25 years

15. Flora Okeke: Female, Nigerian nationality, 2 years in the industry, junior technician, cumulative 243 watches repaired in 25 years

16. Julie: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 190 watches repaired in 25 years

17. He Min: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 120 watches repaired in 25 years

18. He Wei: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 6 watches repaired in 25 years

19. Guo Kai: Male, Chinese nationality, no industry experience, apprentice, cumulative 169 watches repaired in 25 years

20. Li Dan: Female, Chinese nationality, no industry experience, apprentice, cumulative 3 watches repaired in 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: Male, Chinese nationality, 37 years in the industry, senior watchmaker, cumulative 188 watches repaired in 25 years

2. Hu Min: Female, Chinese nationality, 12 years in the industry, senior technician, cumulative 278 watches repaired in 25 years

3. Zhao Yan: Female, Chinese nationality, 15 years in the industry, senior technician, cumulative 266 watches repaired in 25 years

4. Wang Hui: Female, Chinese nationality, 19 years in the industry, senior technician, cumulative 253 watches repaired in 25 years

5. Erika Hosa: Female, Slovak nationality, 18 years in the industry, senior technician, cumulative 280 watches repaired in 25 years

6. Monica Barros: Female, Brazilian nationality, 8 years in the industry, intermediate technician, cumulative 331 watches repaired in 25 years

7. Tran Thu Phuong: Female, Vietnamese nationality, 8 years in the industry, intermediate technician, cumulative 301 watches repaired in 25 years

8. Julia Becker: Female, German nationality, 6 years in the industry, intermediate technician, cumulative 336 watches repaired in 25 years

9. Zhu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 291 watches repaired in 25 years

10. Leo Kaplan: Male, Israeli nationality, 8 years in the industry, intermediate technician, cumulative 331 watches repaired in 25 years

11. Takahashi Yuta: Male, Japanese nationality, 2 years in the industry, junior technician, cumulative 168 watches repaired in 25 years

12. Lily Murphy: Female, New Zealand nationality, 2 years in the industry, junior technician, cumulative 211 watches repaired in 25 years

13. Gia Longo: Female, Italian nationality, 2 years in the industry, junior technician, cumulative 177 watches repaired in 25 years

14. Marko Petrovic: Male, Serbian nationality, 3 years in the industry, junior technician, cumulative 202 watches repaired in 25 years

15. Han Xingyao: Female, Chinese nationality, 2 years in the industry, junior technician, cumulative 240 watches repaired in 25 years

16. Marcos Vieira: Male, Brazilian nationality, 2 years in the industry, junior technician, cumulative 242 watches repaired in 25 years

17. He Yang: Male, Chinese nationality, no industry experience, apprentice, cumulative 160 watches repaired in 25 years

18. Luo Ying: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 112 watches repaired in 25 years

19. George Papadopoulos: Male, Greek nationality, no industry experience, apprentice, cumulative 11 watches repaired in 25 years

20. Wang Ming: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 30 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,